Refund Policy
Refund & Return Policy
30-Day Return Period
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Return requests must be submitted within 15 days of delivery.
- Clear photo evidence of the unopened product is required for return approval.
Please Note: Opened or used products cannot be returned for hygiene and safety reasons.
How to Initiate a Return
- Contact our support team at [Your Support Email] with your order number and a photo of the unopened product.
- Once approved, we will provide the return address and detailed instructions for shipping your item back to our overseas facility.
- Return shipping costs are the customer’s responsibility.
Refund Details
- A 30% restocking fee applies to all returns. This fee covers inspection, repackaging, inventory updates, and any potential loss in resale value. It also helps prevent misuse of our return policy, allowing us to maintain fair pricing and high-quality products for all customers.
- Original shipping fees are non-refundable.
- Once your return is received and inspected, we will process your refund within 5–10 business days (bank or card processing times may vary).
Hygiene & Safety Policy
To maintain the safety and freshness of our products, returns of opened or used items cannot be accepted.